LMB STRENGTHENS CUSTOMER SERVICE
To strengthen the customer service facility of the Land Management Bureau (LMB) and its employees’ capacity as customer-centric professionals, a two-day Learning Event on Customer Service Etiquette was conducted on August 7-8, 2018 at the EMB Air Quality Management Training Center.
The said event, spearheaded by the LMB Innovation and Multimedia Team, was organized to enhance knowledge of the LMB frontliners on the importance of customer service excellence leading to a more effective and efficient delivery of services. It also responds to the clients’ inquiries and requests arising from the fire incident that occurred on May 28, 2018.
The two-day training covers discussions on how to handle customer inquiries and complaints professionally and knowledgeably; value the importance of their individual personalities on customer service excellence and their relationship to preserving the agency’s strengths; anticipate customers’ needs and expectations and be able to exceed them; and become the catalyst in creating an excellent service environment to enhance customer care and develop the mindset of “I am here to serve our customers, WOW them and get them to come back.” Furthermore, it is a bridge to further improve public service as a government office.
The Handog Titulo Program, anchored on the policy of the government to give land to the landless, focused on awarding of Deed of Sale under Proclamation No. 172 being issued by the DENR-Land Management Bureau (LMB) Director; and Residential Free Patent approved by the Regional Director of DENR-National Capital Region (NCR) pursuant to Republic Act No. 10023 and its Implementing Rules and Regulations.
“Public Office is a Public Trust. Public officers and employees must, at all times, be accountable to the people, serve them with utmost responsibility, integrity, loyalty and efficiency; act with patriotism and justice; and live modest lives,” Assistant Director Romeo P. Verzosa said during his opening speech. Moreover, he reiterated in his message the strict implementation of the “No Noon Break Policy” in order to accommodate more clients even during lunch time, as well as the prioritization of the 8888 Hotline which allows members of the public to report poor government frontline service delivery.
By: Loribelle P. Lluz